Interested in working for Hoptroff?

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  • Type: Full time, Permanent

    Location: UK based - hybrid remote working  (London office)

    Application deadline: 31/12/24

    Position Overview

    We are seeking an experienced and strategic Customer Success Manager (CSM) to join our team and play a pivotal role in driving both proactive customer success and reactive customer support.  You'll focus on customer engagement, satisfaction, service, retention, and growth for our innovative B2B SaaS solutions.

    You will lead customer onboarding, manage customer service and success teams, and ensure that our clients receive maximum value from our solutions. This role requires someone who can balance both customer success initiatives and responsive service functions, combining them into one unified approach.

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  • Who we are

    We’re a team of smart, creative time technologists — the kind of people who want to challenge the status quo when others see roadblocks. We created a supportive work environment where creativity is at the heart of everything we do.

  • Our mission

    Hoptroff is working to solve a problem that not many people are thinking about yet will have a huge impact on our society as we generate more data. Our core customers come from financial services, media, and telecoms.

  • Flexible working

    Many of our staff work flexibly in many ways including part time, remote working, or flexible start and finish times. We can't promise to give you exactly what you want but we can promise to explore what's possible for the role.

  • Office

    We have a relaxed work environment with a casual dress code. Our Shoreditch office is split across five floors with plenty of breakout and social areas. Help us build the foundation of a brilliant space, and join the precision timing revolution.

Our employment policies

Hoptroff is an equal opportunities employer and we are committed to utilising the talent, experience, and cultural perspectives of every employee regardless of their sex, marital or parental status, race, colour, nationality, religion, belief, disability, age, sexual orientation or gender reassignment.

We comply with the prevention of illegal working of the Immigration, Asylum and Nationality Act in certain locations, as required by law.

Depending on your location, the General Data Protection Regulation (GDPR) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Hoptroff has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies. We don’t pay agency fees where speculative and unsolicited CVs are submitted to Hoptroff or Hoptroff employees. Please don’t send us CVs unless our recruitment team has explicitly requested your company to do so in respect of a specific role.